Returns

Can I return items I have ordered?


Yes, product may be returned. It is important to us that you’re entirely satisfied with your purchase and we understand there are reasons a return is desired

How do I return items?


Please contact us by phone or email for instructions on how to proceed with returns. Return shipping costs are your responsibility and a 10% to15% restocking may or may not be applicable.

Do I have to pay for return postage / return costs?


Yes, the cost of returning an item is your responsibility, except for product that was incorrectly shipped or received damaged.
We will pay the return postage / return costs for product that was incorrectly shipped or received damaged. 

What do I do if there is a damaged / wrong / missing item in my order?


Please contact us by email or phone as soon as you realize there is a problem. If using email, include your name, order number, an explanation of the problem and whether you need a refund or replacement. We will contact you on how to proceed.
Replacement product for damaged / wrong / missing items will be delivered at no extra cost to you.
Damaged or defective product may be requested to be returned or we may request for you to email pictures.   We will pay the shipping cost of returning damaged or defective product.

Will I receive confirmation when you receive my return?


Yes, we will send you an email confirmation of the received product and the next action to be taken, whether it is a refund or shipment of a replacement item.