Can I return items I have ordered?
Yes, product may be returned. It is important to us that you’re entirely satisfied with your purchase and we understand there are reasons a return is desired
How do I return items?
Please contact us by phone or email for instructions on how to proceed with returns. Return shipping costs are your responsibility and a 10% to15% restocking may or may not be applicable.
Do I have to pay for return postage / return costs?
Yes, the cost of returning an item is your responsibility, except for product that was incorrectly shipped or received damaged.
What do I do if there is a damaged / wrong / missing item in my order?
Please contact us by email or phone as soon as you realize there is a problem. If using email, include your name, order number, an explanation of the problem and whether you need a refund or replacement. We will contact you on how to proceed.
Will I receive confirmation when you receive my return?
Yes, we will send you an email confirmation of the received product and the next action to be taken, whether it is a refund or shipment of a replacement item.